FAQ:

1: What customs support do you provide?

We provide all necessary export docs (Invoices, Packing Lists, CO). We also offer DDP (Delivered Duty Paid) shipping to many regions, handling all customs clearance and duties for you.

2: What is your warranty and repair policy?

AR: Auto-Refraction Only

ARK: Auto-Refraction + Keratometry

1. Parts: Express-mail replacement parts with video guides.

2. Repair: Return to factory for complex faults.

3. Replace: Full machine replacement if unrepairable under warranty.

3: How do I install complex equipment?

All systems include step-by-step unboxing and calibration videos. Our engineers also offer live 1-on-1 video calls to guide your team through the setup in real-time.

4: Who covers shipping damage?

RIGHTWAY takes 100% responsibility for transit. While shipping costs vary, if any equipment is lost or damaged during transport, we fully cover the loss and arrange an immediate replacement.

5: Do you support regional distributors?

Yes. Our Distributor Program offers tiered wholesale pricing, discounted showroom samples, free spare parts kits, and regional market protection.

6: Is software included and compatible with EMR/HIS?

Yes, proprietary data management software is included. Data export protocols (DICOM, PDF, etc.) vary by model. Contact our sales team to confirm specific EMR/HIS integration.

• Spherical Power -25D to +25D (Res: 0.01D)
• Cylindrical Power 0D to 12D (Res: 0.01D)
• Cylindrical Axis 0° to 180° (Res: 1°)
• Radius of Curvature 6.5mm to 10.5mm (Res: 0.01mm)
• Corneal Refractive Power 32.1D to 51.9D
• Principal Meridian Axis 0° to 180° (Res: 1°)
• 0° to 180° (Res: 1°) CS (Corneal), PS (Pupil), PD (Pupillary Distance)
• Display & Printer 9-inch TFT Touch Screen (Adjustable View); 57mm Auto-Cut Thermal Printer
• Power Supply AC 100-240V, 50Hz-60Hz (Consumption: 60VA)
• Weight & Dimensions 20kg; 491mm × 304mm × 458mm
• Weight 40 kg
• Package 62.00cm*40.00cm*50.00cm