1: Some products have different policies or requirements associated with them. If the item is still within the validity period of this warranty: We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse.
Any further costs incurred during the return process will be at the customer’s expense.
2: If the item has a high value, we may ask you to return it. Please include all of its accessories, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.
Return a defective item We will do our best to ensure that the products shipped to our customers are in their best conditions.
3: If your product turns out to be defective, please provide us with the following proofs: - This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product. Photos of the front and the back of the package or box; Partial shipment slips (if applicable); Photo or video of the defective item; Photo or video and a detailed description of the problem;
Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
4: After 180 days from shipment We will not accept requests for a refund or a replacement after 180 days from shipment. Please contact our customer service representatives for more information.
If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
How can I return the defective item? Please contact us before returning a defective item in order to receive the return shipping address and other instructions. Important Notes All customers should contact Customer Service for approval before sending anything to us before returning any item(s). We will not be responsible for returned item(s) without notifying us in advance.
5: Below are some further suggestions and important reminders:
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we will have to wait until when the product arrives in our warehouse.
- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
- You can refuse to sign for a package if you notice it is broken or open.
6: Accepting a broken or damaged package can affect your return request; - If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones; -
7: We can arrange a refund or a replacement of the product after receiving the defective item.
8: Please place a note inside the return package by including the following details (this will accelerate your return request).
9: If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
10: You are also liable for any import duties or taxes incurred during the return process.
11：We reserves the right to make changes or improvements to this policy.
12： Any changes will be updated on the relevant section of our help center.