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J.D. Power Finds Vision Plan Insurance Satisfaction Decline
News
J.D. Power Finds Vision Plan Insurance Satisfaction Decline

J.D. Power Finds Vision Plan Insurance Satisfaction Decline

May 28, 2022
survey chekmark

Overall customer satisfaction among vision plan members has decreased in 2020, driven by a decrease in reimbursement and plan cost. According to the J.D. Power 2020 U.S. Vision Plan Satisfaction Report, SM released today, overall satisfaction is 760 (on a 1,000-point scale), down five points from 765 in 2019.

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